RETURNS are accepted only on stock items less a 25% restocking charge and less all freight charges both ways. Please check prior to ordering if your intended purchase is stock or non-stock. Custom colors, special orders or custom packaged products are not returnable. Partial contents of kits and systems may not be returned since these are priced as a single unit or by square foot. Shipments to outside of the United States may not be returned.  Items received back to our warehouse damaged or non-sellable are not returnable so make sure to insure and package properly when returning items. Returns must be made within 45 days of shipment to receive credit. Orders over $2,000.00 and discounted orders priced below our published web prices are not returnable. Items not sold on our website as stock/standard items are not returnable.

Eternal Concrete Coatings will not accept returns for applications that are non code-compliant. Please contact our office for technical data prior to purchasing to assure state, federal and local code compliance prior to purchase.

Pre-authorization is required for all returns. Call our office for an Return number. RETURNS WITHOUT AN RETURN NUMBER WILL BE REFUSED. RETURN NUMBER MUST BE CLEARLY VISIBLE ON EXTERIOR OF PACKAGE. ALL RETURNS MUST BE SENT FREIGHT/SHIPPING & PREPAID